Terms of Service

Ostra designs and builds custom websites for small businesses, and provides ongoing hosting, maintenance, and updates under a monthly plan. Specifics of each project are confirmed in writing before work begins.

• Setup fee: $500 CAD, paid before work begins. This is non-refundable once design work has started.
• Monthly fee: starts at $20 CAD per month depending on plan, billed in advance. You can cancel at any time, effective the next billing cycle.
• All amounts are in Canadian dollars unless stated otherwise.

If you are unhappy with the finished site, you have 14 days from the launch date to request a full refund of fees paid to date. After 14 days, the monthly fee continues until you cancel.

Once the setup fee is paid in full, you own the website outright: the code, the design files, the content, and the domain. If you cancel, you take everything with you, and hosting can move to a provider of your choice.

Ostra reserves the right to display a non-confidential summary and screenshots of completed projects in our own portfolio and case studies, unless you ask us not to in writing.

Ostra's liability for any claim arising from these terms is capped at the total fees you paid in the twelve months before the claim. We are not liable for indirect, consequential, or incidental damages, including lost profits, lost revenue, or lost data.

Hosting is provided through reputable third-party infrastructure providers. We will make commercially reasonable efforts to keep your site online, but we do not guarantee 100 percent uptime.

Either party can end the agreement with 30 days written notice. Outstanding fees are due at termination. On termination, we transfer your assets to you within 14 days.

We may update these terms from time to time. Material changes will be sent to you by email. Continued use of the service after a change means you accept the updated terms.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario. Any dispute that cannot be resolved between us will be settled by the courts of Ontario.

Questions or concerns: email hello@ostra.studio. Asad Mohammad, Pickering, Ontario, Canada.